Working with SHINE: Terms and Conditions

Agreement to Terms:

**Any payment made constitutes acceptance of SHINE’s Terms and Conditions.

1. Billing & Payments

  • Deposit and Balance Payments: A non-refundable deposit is required to secure resources and materials, booking priority, and crew scheduling. The remaining balance is due before installation.

  • Alternative Billing Structures: More or less payments may be applicable depending on seasonal timing and scope variables

  • Work Ahead of Payment: To maintain project flow, SHINE may proceed with work before final payment. This flexibility does not release clients from their full payment obligations.

2. Service Inclusions

  • Included Services: Project pricing covers product costs (where applicable), custom installation, removal, and storage. Storage is included with most installations to ensure products are securely managed in off-seasons.

  • Timers: Timers are not included. We recommend running lights continuously; if a timer is preferred, our default schedule is 4 pm to 1 am, but clients may request customization.

3. Visual Expectations

  • Quality Standards: SHINE uses professional-grade lighting and greenery, custom-fit to each property. These high-quality products are brighter and more durable than standard options.

  • Seasonal Durability: Installations are designed to withstand typical winter conditions. However, environmental factors like high winds, heavy snow, and extreme cold may affect appearance or performance. SHINE makes every effort to deliver durable results and encourages clients to contact us if adjustments are needed due to weather.

  • Natural Variation: Fresh greenery varies with weather and installation, and visual outcomes may differ slightly year-to-year or between setups. SHINE ensures all installations meet high aesthetic standards, and clients are welcome to share specific preferences beforehand.

4. Product Information & Availability

  • High-Grade LED Lighting: SHINE’s custom LED strings are specifically tailored for your property. These professional-grade LEDs are brighter, more durable, and energy-efficient.

  • Custom Cords: Installations include custom extension cords to create a clean, professional look with minimal visible wiring.

  • Product Availability & Seasonal Pricing: Due to high demand, products are subject to availability and may experience mid-season stock fluctuations. SHINE reserves the right to adjust pricing based on in-season supply conditions, and clients are encouraged to book early to secure best selection and pricing.

5. Warranty & Service

  • Manufacturer Warranties: Warranties typically cover up to three seasons, but vary by product and supplier and exclude issues such as theft, vandalism, tampering, wildlife, and extreme weather. Warranty does not cover service or shipping.

  • Service Calls: SHINE aims to offer complimentary service whenever feasible, although some service calls may incur fees based on factors like scope, distance, cause, and timing.

  • Wildlife Impact: Wildlife, such as squirrels, may occasionally cause damage to installations. While SHINE will make every effort to provide repair services as needed, wildlife-related damage is not covered under warranty. Clients are encouraged to contact us if service is needed.

6. Client Responsibilities

  • Power Access: Clients are responsible for providing safe, functioning power outlets. Power issues may delay or affect display quality.

  • Access & Safety: Clear, safe access to work areas, including keeping driveways and pathways free of obstacles, is required.

  • Children & Pets: For safety, clients are asked to keep children, pets, and others away from work areas, especially near ladders, equipment, and tools. This precaution is essential to protect both the crew and anyone on-site.

7. Refinement Reserve (if applicable)

  • Purpose: The refinement reserve may be included for select projects, serving as a proactive buffer to handle small adjustments or potential additional costs beyond SHINE’s built-in best effort allowance.

  • Likely Use Cases: While not guaranteed, the reserve may be necessary for projects in areas with known wildlife risks or when clients have been considering small scope additions that can be accommodated without formal renegotiation. This buffer ensures flexibility and seamless project execution, even if unplanned costs arise.

  • Client Benefit: This reserve allows SHINE to address likely but unconfirmed cost drivers smoothly, minimizing interruptions and supporting a streamlined experience.

  • Application: If appropriate for the project, this allowance will be established prior to final balance billing but is not included in that total. Any utilized portion, if not waived by SHINE, will be an additional billing upon substantial completion of the project.

8. Scheduling & Timeframes

  • Installation Timing: Installations are scheduled by geography, weather, project scope, and skilled labor availability. Lights typically go up starting in October, and greenery installations begin in November.

  • Phased Installation: Installations may occur in phases (e.g., roofline, ground, or greenery crews), with each stage completed as crews are available.

  • Removal Schedule: Removals begin after New Year’s and continue into February, scheduled by location and weather. Unless a specific removal date is requested, removals may occur without prior notice.

9. Site Safety & Operational Guidelines

  • Safety Protocols: SHINE needs safety on-site. Clients must keep work areas clear and hazard-free to support efficient and safe project completion.

  • Electrical Limitations: SHINE’s services do not include electrical work; clients are responsible for ensuring safe, working electrical outlets for installations.

  • Seasonal Flexibility & Best Efforts: SHINE’s services are performed under high-demand, seasonal conditions that require careful scheduling and coordination. While we strive to meet each client’s preferred schedule and deliver seamless results, adjustments may be necessary based on weather, crew availability, and other factors. SHINE makes every best effort to provide timely and high-quality service under these unique, dynamic conditions.

10. Scope Changes

  • Refinement Reserve Use: Minor adjustments within the project scope may be addressed through the refinement reserve, if applicable, to maintain quality without renegotiation.

  • Substantial Changes: For significant changes beyond the original scope, additional approvals, charges, or schedule adjustments may be required.

11. Material Ownership

  • Client-Owned Materials: Purchased materials become the client’s property upon installation completion.

  • SHINE-Owned Rentals: Temporary or rented items, including specialized equipment like lifts, remain SHINE’s property. Clients are responsible for maintaining these items in good condition throughout the rental period.

  • Unclaimed Items: Materials left unclaimed 90 days post-project revert to SHINE unless retrieval arrangements are made.

12. Service Bundling & Payment Obligations

  • Bundled Services: SHINE’s services are designed and priced as an integrated package to deliver a complete experience. Partial refunds, itemized breakdowns, or time-and-materials billing are not provided, as each service element contributes to the project’s overall outcome.

  • Full Payment Obligations: Clients remain responsible for the full project cost once scheduling is confirmed, regardless of project phase or partial service completion. SHINE retains the right to charge in full for all work and resources committed, even if unforeseen circumstances require a pause or termination.

13. Late Payments & Work Suspension

  • Payment Terms: Payments due beyond 7 days may incur a late fee, and SHINE reserves the right to pause or reschedule work until payment is received.

  • Flexible Work Approach: SHINE may work ahead of payment for project flow, though payment obligations remain.

14. Force Majeure & Project Termination

  • Uncontrollable Delays: SHINE is not liable for delays caused by factors beyond its control, including severe weather, labor shortages, or supply disruptions.

  • Termination or Pause: In rare cases where conditions prevent work continuation, SHINE may pause or terminate the project. Clients remain responsible for full project costs as outlined in the agreement, ensuring resources and commitments are covered.

15. Informal Agreements

  • Streamlined Communication: Key agreements may be confirmed through informal communication (e.g., text or email) to support project flow. Written confirmations are provided as needed.

  • Enforceability: Informal agreements remain fully enforceable, allowing SHINE to maintain flexibility.

16. Client Conduct & Termination Rights

  • Professional Expectations: SHINE is committed to a positive, professional relationship with each client. Should a client’s conduct or lack of cooperation impede project progress, SHINE reserves the right to terminate the relationship. In such cases, clients remain responsible for full project costs.

  • Crew Interactions:

    • No Alcohol: Clients may not offer alcohol or other substances to SHINE’s crew members.

    • No Soliciting Side Work: Crew members may not be hired or solicited for additional side jobs. All work arrangements are made directly with SHINE.

    • No Pricing Discussions: Crew members are not authorized to discuss pricing or changes to project scope; clients are encouraged to direct all inquiries to SHINE management.

  • Public Conduct: Clients agree to handle any dissatisfaction directly with SHINE. Public disparagement, including online complaints made without prior attempts to resolve concerns, may be grounds for termination of service with full payment requirements intact.

17. Tipping

  • Tipping Policy: Clients may offer gratuities to acknowledge crew efforts, though not required. Holiday treats are appreciated but please no seasonal spirits! Any monetary tips included via billing payments will be distributed directly to the installation team.